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Author: 3rd edition 'Effective Document and Data Management' out now (July 2012) from Gower Publishing; see

Information and knowledge management consultant involved in over 60 projects in central and local government, legal, energy, utilities and tourist sectors in UK and abroad.

Focus on improving and aligning corporate information policies, procedures, data and systems to support business functions and deliver business benefits.

Specialities: Case Management; UML; Zachman framework for information architecture; Requirements gathering; Balanced Scorecard; Electronic Document and Records Management; Record file plan and retention scheduling; data and process modelling (e.g. BPMN); Quality management.